Privacy Policy

This Privacy Policy describes how Pine Valley Cabins collects, uses, and protects your personal information when you interact with our website and services. By using our website or making a reservation, you agree to the terms outlined below.

1. Information Collection

We may collect personal information from guests and website visitors in the following ways:

A. Booking & Reservation Information

When you book a stay through our direct website, your reservation and guest information is securely processed through Hostfully, our property management and booking platform. We may collect your name, contact information, billing details, reservation preferences, and signed rental agreements.

Payment details are processed securely through Hostfully and its integrated payment providers. Pine Valley Cabins does not store full credit card information on our own servers.

If you book through a third-party platform such as Airbnb, your information is processed in accordance with that platform’s privacy policies.

B. Communication & Marketing

If you provide your email address or phone number, we may send booking confirmations, pre-arrival instructions, post-stay communications, and important updates regarding your reservation.

We may also send promotional emails, newsletters, or special offers. You may opt out of marketing communications at any time by using the unsubscribe link included in those emails.

In some cases, we may send SMS or text messages related to your reservation or promotional updates. You may opt out at any time by replying “STOP” to any message.

C. Guest Preferences & Customer Support

We may collect guest preferences, special requests, or accommodation details in order to personalize your stay and improve your experience.

If you contact us for assistance or support, we may retain the information necessary to respond to your inquiry and provide service.

D. Website Data & Cookies

Our website may use cookies and analytics tools, such as Google Analytics, to monitor traffic, understand visitor behavior, and improve website functionality.

Cookies may store limited information to enhance your browsing experience. You may disable cookies in your browser settings; however, some website features may not function properly.

2. Information Use & Sharing

We do not sell or rent personal information. Information collected may be used to:

• Process and manage reservations securely.
• Communicate important stay details and property updates.
• Improve customer experience and website functionality.
• Send marketing communications if you have opted in.
• Comply with legal and regulatory obligations.

We may share limited guest information with trusted third-party service providers when necessary, including:

• Hostfully for reservation and property management services.
• Payment processors integrated through Hostfully.
• Cleaning and maintenance teams to coordinate services.
• Email marketing platforms for guest communications.
• Legal authorities if required by law.

3. Data Protection & Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

While we strive to use commercially acceptable security measures, no online platform can guarantee 100 percent security. In the event of unauthorized credit card use resulting from a breach of our direct website, liability is limited under applicable law.

4. International Guests & Legal Compliance

If you are an international guest, your information may be stored and processed in the United States. We strive to comply with applicable privacy laws, including GDPR where applicable, for guests visiting from the European Union or other jurisdictions.

5. Your Choices & Opt-Out Options

• You may request access to, correction of, or deletion of your personal information by contacting us directly.
• You may opt out of marketing emails at any time by clicking the unsubscribe link included in our communications.
• You may disable cookies through your browser settings.
• To opt out of SMS communications, reply “STOP” to any message.

6. Policy Updates

We may update this Privacy Policy from time to time. Continued use of our website and services implies acceptance of the updated policy.

7. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact Pine Valley Cabins using the contact details provided on our website.